How Mission Peak HVAC handles your information.
This policy applies to the website missionpeakhvac.com and to information collected when you call or book a service appointment with Mission Peak HVAC.
- Effective
- 2026-01-01
- Business
- Mission Peak HVAC
- City
- Fremont, CA
- Last updated
- 2026-06-21
Information we collect
When you contact Mission Peak HVAC by phone or through the online booking link, we collect the information you provide directly:
- Your name and service address
- Phone number and, if provided, email address
- System type, equipment brand, and symptom description you share when scheduling
- Payment information collected at job completion (processed by our payment processor — we do not store full card numbers)
When you visit missionpeakhvac.com, standard server logs may record your IP address, browser type, referring URL, and pages viewed. This is collected automatically by the web host and analytics infrastructure.
How we use your information
Mission Peak HVAC uses the information we collect solely to deliver and document HVAC services:
- Scheduling and dispatching technicians to your address
- Producing written estimates and completed work orders with your name and address
- Following up on open estimates or parts orders associated with your job
- Responding to questions or warranty claims related to completed work
Website analytics (page views, visit duration, traffic sources) are used in aggregate to understand how homeowners find and use this site. We do not build individual behavioral profiles.
Information we do not share or sell
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Specifically:
- Your contact information is never added to marketing lists for other businesses
- We do not share your service address or system details with equipment manufacturers for lead generation purposes
- We do not share your data with data brokers
We may share information with service providers who help us operate (e.g., our scheduling platform or payment processor) strictly for the purpose of completing your service request. Those providers are contractually required to handle your data only for that purpose.
Cookies and website analytics
missionpeakhvac.com uses cookies and analytics tools to understand aggregate website traffic. This may include Google Search Console performance data (search query impressions and click counts — not personally identifiable) and a privacy-respecting analytics tool that does not fingerprint individual users.
We do not use advertising cookies or share analytics data with ad networks. You may configure your browser to block or delete cookies at any time without affecting your ability to call or book a service appointment.
How long we keep your information
Service records (work orders, estimates, diagnostic notes) are retained for a minimum of one year after job completion to support warranty claims and follow-up service. Records may be retained longer where California law requires it (for example, records tied to permit-pulled installations subject to the applicable contractor recordkeeping period).
Marketing communications, if any, are opt-in only. You may request removal from any follow-up list at any time by calling us at the number on this site.
California Consumer Privacy Act (CCPA) rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights with respect to personal information Mission Peak HVAC has collected about you:
- Right to know You may request a copy of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the business purpose for collecting it.
- Right to delete You may request that Mission Peak HVAC delete personal information we have collected from you, subject to certain exceptions (such as information required to complete an active service request or to comply with legal obligations).
- Right to opt out You may opt out of the sale or sharing of your personal information. Mission Peak HVAC does not sell personal information; this right is preserved here for disclosure completeness.
- Right to non-discrimination Exercising any of the above rights will not affect your ability to receive service from Mission Peak HVAC.
To exercise any of these rights, call us at (650) 686-5290 during posted hours or use the booking link to leave a written request. We will respond within the timeframe required by California law.
Web accessibility commitment
Mission Peak HVAC is committed to making missionpeakhvac.com accessible to people with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes providing sufficient color contrast, keyboard-navigable page structure, descriptive link text, and accessible form labeling on any interactive elements.
If you encounter a barrier on this site that prevents you from accessing information or booking service, please call us at (650) 686-5290. We will assist you directly and log the issue for remediation.
Privacy questions
Questions about this privacy policy or requests related to your personal information can be directed to Mission Peak HVAC by phone at (650) 686-5290 (Monday through Friday, 7am to 7pm; Saturday, 8am to 5pm) or through the online booking link at missionpeakhvac.com.
We may update this policy from time to time. The current version is always posted at missionpeakhvac.com/privacy/ with the effective date noted above.